Privacy
Security is our number one priority, we use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. All of the information obtained from our web site will be used for processing purposes only, The only e-mails you will receive from greengardenlight.com are updates to any recent orders and/or returns.
How can you stop receiving email from us?
If you wish to stop receiving our communications, please follow the instructions at the bottom of our emails.
Secure Shopping
You can shop at greengardenlight.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].
www.greengardenlight.com is registered with the Authorize.Net Verified Merchant Seal program.
Processing Time
You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. Greengardenlight.com does not guarantee same day shipping. Greengardenlight.com does not guarantee delivery dates or times. All shipping lead times are estimates. Orders will not be processed on weekends and holidays. Orders with standard shipping depart usually with in 48 hours. Orders will be received by the consumer using standard shipping, within 7 – 10 business days. Excluding weekends, early closures and holidays.
Product Revisions
Greengardenlight.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, greengardenlight.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinants which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Greengardenlight.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Greengardenlight.com will not be held responsible for product revision changes.
Shipping
Free Shipping on orders of $49.99 and up!(limited time offer)
We offer FREE STANDARD SHIPPING on orders of $49.99 and up, so take a look around and load up your shopping carts before promotion expires!
Free Shipping Restrictions
Certain items may be over sized or overweight. A flat shipping rate will be calculated at checkout and indicated on the products detail page for items that are over sized or overweight.
International Orders are not included in free shipping promotions.
How much will Shipping Cost? Standard Shipping Quotes:
Just add an item into your shopping cart and simply use our shipping calculator.
Expedited Shipping
Expedited Shipping is available at checkout. Please use our shipping calculator at checkout for estimates.
International Orders
Orders from outside of the United States or Canada will be accepted by email only.
Order Status
Greengardenlight.com will keep you informed of your order status via e-mail. If tracking information is available it will be emailed to your email once your order has shipped. You may also acquire your order status and other live updates by emailing service@greengardenlight.com with your order number.
Greengardenlight.com Satisfaction Guarantee
Greengardenlight.com SATISFACTION GUARANTEE offers our customers a 30-day satisfaction guarantee on all purchases unless otherwise indicated on the products detail page. All merchandise unless otherwise indicated may be returned within 30 days from the invoice date, for a refund. Shipping charges will not be refunded and a restocking fee of 20% of order value may apply. A return authorization number is required for all returns.
In the event of manufacturer defects or shipping damage:
Any damages incurred through shipping must be reported immediately, within 24 hours of receipt. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact greengardenlight.com immediately. We will file a damage claim with the shipper and ship a replacement as soon as possible.
If a product is received with manufacturer defects please contact greengardenlight.com right away, so we can contact the manufacturer. A replacement will be shipped to you under the respective manufacturers’ policy. No restocking fee will be charged.
Product Return Procedure and Policy
- To return a product in compliance with greengardenlight.com satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). All RMA requests must be filed online.
- Please contact us at service@greengardenlight.com to request an RMA number.
- greengardenlight.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 10 days within which return products must be received by greengardenlight.com, RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- All returned products will be charged a restocking fee of 20% of order value if applicable, some exceptions apply .
Customer is solely responsible for shipping any returned product to the address assigned by greengardenlight.com depending on the product manufacturer, Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused in re-sale able condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used greengardenlight.com Return Procedure will be breached and greengardenlight.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). If your order has shipped under a free shipping offer actual shipping charges incurred by greengardenlight.com will be deducted from your credit. greengardenlight.com will not refund original shipping charges.
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